Best Western Opp Inn earned a national distinction
Best Western Opp Inn earned a national distinction for its cleanliness this week.
Owner Neil Patel was notified by Best Western Hotels & Resorts CEO David Kong and AAA President and CEO Marshall Doney that the Opp hotel was named a 2019 AAA Inspector’s Best of Housekeeping hotel.
Properties receiving this award rank in the top 25 percent of the 27,000 AAA inspected and approved hotels.
“We know it takes tremendous commitment from your entire team to ensure your guests experience a superior stay. Your dedication to quality at your property reinforces our commitment to dive more AAA business to you,” the letter from Kong and Doney said.
Patel said that AAA sends inspectors to the hotels to see how they are doing with their housekeeping.
“They look at your cleanliness and curb appeal,” he said. “The inspectors have guidelines and we have to meet them.”
The inspector is the one who gave the hotel the award based on what they saw at his hotel.
Patel said the inspectors check random rooms and even check the smallest of things such as the area around toilets, wood chips on furniture and the air conditioner.
“They are looking for anything that will take away from the customer experience,” he said. “You want everything to be nice. When the inspector came, she let us know that everything is immaculate.”
To keep his hotel in immaculate condition, Patel said that his housekeeping staff works hard and he also helps double-check to make sure that everything is in pristine condition.
It’s fine if you make a mistake, the problem is that we don’t fix it before the customer walks in,” he said. “We check for any little details like opening closet doors to make sure no one left anything.”
Patel said they also earned the M.K. Guertin award this year, something his hotel has won four times out of the last 10 years.
They also won the Champion Award in customer care.
We’ve been blessed,” Patel said. “We try to take care of our customers. Your front desk and your management should care and take care of the customers. Most of the people who stay here know we do a good job.”